Guide for the first time

ご利用ガイド

Rental fee
The rental fee is 9,800 yen even if you choose any kind of kimono.
It includes all the things you need to wear a kimono, so you don’t have to buy or prepare things by yourself.
We also help you dress in kimono for free as long as you change in the shop.
It takes about 30 minutes to change per person.
If you would like to change somewhere else, we have an “outreach kimono dressing plan”.
This plan is reservation-only. Our staff will bring the full set of kimono to the requested place and help you dress.
It has to be in Sapporo City and is going to cost extra.
If you are interested, please ask the staff about the fee and available schedule.
Rental period
You can have the kimono for two days, the day you wear it and the returning day.
If you’d like to extend the rental period, please ask the staff about it when you rent them.
The extension charge is 3,000 yen per day.
Business hours
The store is open 10:00 a.m. to 6:00 p.m. from Monday to Friday.
In case you would like to visit us on Saturdays, Sundays, or national holidays, you need to make an appointment by email beforehand.
e-mail: Click here to contact us
Appointment
Reservations have priority.
It will go more smoothly if you make an appointment when you come to the shop.
Please see the “flow chart to rent kimono”.
Things you need when you come to the store
Please have your ID with you when you come to the shop.
We ask you to fill out an application form with your name, address, phone number, height and shoe size.
We also ask you to show ID such as a passport or driver’s license.
You also need to read some instructions and sign the form.
We might refuse to provide service if you don’t agree to do any of the things above.
Payment
We accept cash or credit cards. (VISA, Master, JCB, American Express)
We ask you to pay in advance.
Cancellation
If you would like to cancel your reservation, please email us by 5:00 p.m. the day before your rental date.
If you have decided which kimono you will wear in advance and had it on hold, the cancellation charge is 1,000 yen. We don’t accept cancellations on the day.
In that case, the full rental charge has to be paid.

If we can’t provide the service for any reason, your reservation will be cancelled.
If you have already paid the full rental charge, we will reimburse you for it, however we will not be responsible for any other expenses.

Return and exchange if they are defective
If you find something wrong with the things you rent, please let us know before you wear them.
We will exchange it with one which is not defective.
If you don’t tell us about any defects, it is going to be assumed there were none.
If you cannot wear a kimono because of a defective product, we will refund the full rental charge, however we will not be responsible for any other expenses.
Notes while you are wearing kimono
Please avoid wearing too much perfume, hair-spray, and make-up on your neck because it is going to damage the kimonos.
Please be careful not to scratch a kimono with your bracelet or watch.
If you stain a kimono
No laundry is required by the customers. In case you stain or scratch it, please note it on the returning form.
If you seriously damage or get it dirty, an extra charge will apply.
If it is impossible to restore it, you will need to compensate for the loss.
See the prices on “Kimono set”.
If you lose items you rent
In case you lose any of the things you rent, you need to compensate for the loss.
See the prices on “Kimono set”.
If you would like to extend the rental period
If you would like to extend the rental period, please ask beforehand.
The extension rental charge is 3,000 yen per day.
When you return the kimono
Please bring back all the items you rent the day after you rent them.
Our staff will check them together. It will take about 15 minutes.
Privacy policy
When you use our services, you can trust us with your information.
We use your information only when it is necessary to provide services.
We do not share personal information with companies, organizations and individuals outside of our company.
Pictures on the website
The color of pictures on the website may be a little different from the real thing.